Privacy Statement
Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.casaduniya.com (the 'Site'), operated by Rami Limited from Hong Kong.
Last updated: June 2025
We do not sell your personal information to third parties.
Personal Information We Collect
Device Information
When you visit our website, we automatically collect information about your device, including your web browser, IP address, time zone, and cookies installed on your device. We also collect information about the pages or products you view, what referred you to the Site, and how you interact with the Site. We refer to this as 'Device Information,' collected using:
- Cookies: Data files placed on your device, often including an anonymous unique identifier. More information at allaboutcookies.org.
- Log files: Track actions on our Site, collecting your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- Web beacons, tags, and pixels: Electronic files used to record how you browse our Site.
Order Information
When you make or attempt to make a purchase, we collect your name, billing address, shipping address, payment information, email address, and phone number. We refer to this as 'Order Information.' Together, Device Information and Order Information are 'Personal Information.'
How We Use Your Personal Information
Order Processing & Customer Service
We use Order Information to fulfill orders (processing payment, arranging shipping from Hong Kong, providing invoices/confirmations), and to:
- Communicate with you about your orders
- Screen orders for potential risk or fraud
- Provide information or advertising in line with the preferences you've shared with us
Site Optimization & Analytics
We use Device Information to screen for potential risk and fraud, and to improve our Site — for example, generating analytics on how customers browse and interact with the Site, and assessing marketing campaign performance.
Sharing Your Personal Information
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request, or to otherwise protect our rights. We do not sell your personal information to third parties.
Your Privacy Rights
Depending on your location, you have the right to:
- Access your personal data
- Correct inaccurate information
- Delete your personal information
- Opt out of marketing communications
- Request your data in a portable format
To exercise any of these rights, contact us using the details below.
European Residents (GDPR)
European residents have the right to access, correct, update, or request deletion of their personal information. We process your information to fulfill contracts with you (e.g. orders placed through the Site) or to pursue legitimate business interests. Your information will be transferred outside of Europe, including to Canada and the United States, as we operate from Hong Kong.
California Residents (CCPA/CPRA)
California residents have the right to know what personal information we collect, request deletion of it, and opt out of the sale or sharing of it. Casa Duniya does not sell your personal information.
Hong Kong Residents (PDPO)
As a Hong Kong-based business, we comply with the Personal Data (Privacy) Ordinance (PDPO). Hong Kong residents have the right to access and correct their personal data held by Casa Duniya, and may request information about our data protection policies and practices.
Do Not Track
We do not alter our data collection and use practices in response to a Do Not Track signal from your browser.
Data Retention
When you place an order, we maintain your Order Information for our records unless and until you ask us to delete it. This supports customer service and processing returns or exchanges under our Returns & Refunds Policy.
Changes to This Privacy Policy
We may update this policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We'll post the updated policy on this page and update the 'Last updated' date.
Contact Us About Privacy & Data Protection
For questions, complaints, or to exercise your data protection rights, contact us:
- Email: dtc@casaduniya.com
- Contact Form: Contact Us page
- Business Hours: Monday-Friday, 9:00 AM to 6:00 PM (Hong Kong Time)
- Location: Hong Kong SAR
Related Policies
This privacy policy is intended to address requirements under GDPR (EU), CCPA/CPRA (California) and other US state privacy laws, and Hong Kong's Personal Data (Privacy) Ordinance (PDPO).