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Privacy Statement

Privacy Policy

At Casa Duniya, we're committed to protecting your privacy while you shop for handcrafted home decor from our Hong Kong-based store. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.casaduniya.com (the 'Site'), a subsidiary of Rami Limited.

Last updated: June 2025

📋 Quick Overview

This privacy policy covers:

🔍 Personal Information We Collect

Device Information

When you visit Casa Duniya's website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with our handcrafted home decor collections. We refer to this automatically-collected information as 'Device Information.'

We collect Device Information using the following technologies:

  • Cookies: Data files placed on your device that often include an anonymous unique identifier. For more information about cookies, visit allaboutcookies.org.
  • Log files: Track actions on our Site, collecting data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web beacons, tags, and pixels: Electronic files used to record information about how you browse our Site.

Order Information

When you make a purchase or attempt to make a purchase through Casa Duniya, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as 'Order Information.'

When we talk about 'Personal Information' in this Privacy Policy, we are talking both about Device Information and Order Information.

🎯 How We Use Your Personal Information

Order Processing & Customer Service

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping from our Hong Kong location, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you about your orders and our handcrafted products
  • Screen our orders for potential risk or fraud
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our home decor products or services

Site Optimization & Analytics

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with our handcrafted home decor collections, and to assess the success of our marketing and advertising campaigns).

🤝 Sharing Your Personal Information

Casa Duniya may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. We do not sell your personal information to third parties.

⚖️ Your Privacy Rights

European Residents (GDPR)

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Please note that your information will be transferred outside of Europe, including to Canada and the United States, as we operate from Hong Kong.

Do Not Track

Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.

California Residents (CCPA/CPRA)

California residents have additional privacy rights. You can learn more about these rights and how to exercise them on our Privacy Choices page.

🗄️ Data Retention

When you place an order through Casa Duniya, we will maintain your Order Information for our records unless and until you ask us to delete this information. This helps us provide better customer service and process any returns or exchanges according to our Returns & Refunds Policy.

🔄 Changes to This Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the 'Last updated' date.

📞 Contact Us About Privacy

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact our Hong Kong-based team:

For additional information, you can also review our: