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Payment Policy

Payment Policy

Casa Duniya is committed to providing secure, convenient payment options for our handcrafted home decor customers worldwide. This policy outlines our accepted payment methods, security measures, and processing procedures for orders shipped from our Hong Kong location.

Last updated: June 2025

📋 Quick Overview

  • Currency: All prices in US Dollars (USD)
  • Payment Methods: Major credit & debit cards worldwide
  • Security: SSL encryption and secure payment processing
  • Processing: Payment charged when order is confirmed
  • Support: dtc@casaduniya.com

💳 Accepted Payment Methods

Credit & Debit Cards

We accept all major credit & debit cards worldwide:

  • VISA - All countries
  • Mastercard - All countries
  • American Express - Global acceptance
  • Discover - US and international
  • Diners Club - International
  • JCB - Japan and international

Payment Processing

All payments are processed securely through our encrypted payment gateway:

  • Payment is charged when your order is confirmed
  • Authorization occurs immediately upon order placement
  • Funds are captured when your order ships from Hong Kong
  • You'll receive email confirmation of successful payment

💰 Pricing & Currency

Currency Information

Prices shown on the Casa Duniya website are in US Dollars (USD), exclusive of:

  • Shipping costs (calculated at checkout)
  • Taxes (including Sales and V.A.T., if any)
  • Insurance fees
  • Import duties and other charges imposed by third parties

Final Pricing

All charges will be clearly reflected in a final order summary before your order is accepted. This includes:

  • Product total
  • Shipping costs to your destination
  • Any applicable taxes
  • Total amount to be charged

Currency Conversion

For customers using non-USD payment methods:

  • Your bank or card issuer will handle currency conversion
  • Conversion rates are determined by your financial institution
  • Casa Duniya does not control exchange rates or conversion fees
  • Final charged amount may vary slightly due to exchange rate fluctuations

🔒 Payment Security

Security Measures

Casa Duniya takes payment security seriously. We implement multiple layers of protection:

  • SSL Encryption: All payment data is encrypted during transmission
  • Secure Payment Gateway: PCI DSS compliant payment processing
  • Fraud Detection: Advanced fraud prevention systems
  • Data Protection: We never store complete credit card information
  • Regular Updates: Continuous security monitoring and updates

Your Responsibility

While we take utmost care to keep your payment details secure:

  • Ensure you're on our official website (casaduniya.com)
  • Use secure internet connections for payments
  • Keep your payment information confidential
  • Report any suspicious activity immediately

Liability Disclaimer

Please note that we cannot be held liable for any loss if a third party procures unauthorized access to any data you provide when ordering from our website. We recommend monitoring your payment statements regularly.

⏱️ Payment Processing Timeline

Order Processing

  1. Order Placement: Payment authorization occurs immediately
  2. Order Review: We verify order details and payment (within 24 hours)
  3. Payment Capture: Funds are charged when order ships (within 3 business days)
  4. Confirmation: Email confirmation sent upon successful payment

Failed Payments

If your payment fails:

  • You'll receive immediate notification
  • Order will be held for 24 hours for payment retry
  • Contact your bank to resolve payment issues
  • Alternative payment method can be arranged

🔄 Refunds & Chargebacks

Refund Processing

Refunds are processed according to our Returns & Refunds Policy:

  • Refunds issued to original payment method
  • Processing time: 5 business days after return received
  • Credit card refunds may take 3-5 additional business days to appear
  • Refund amount excludes original shipping costs

Chargeback Policy

Before initiating a chargeback with your bank:

  1. Contact our customer service team at dtc@casaduniya.com
  2. Allow us 14 business days to resolve the issue
  3. We'll work with you to find a satisfactory solution

🌍 International Payments

Global Acceptance

Casa Duniya accepts payments from customers worldwide:

  • All major international credit and debit cards accepted
  • Payments processed in USD regardless of your location
  • Your bank handles currency conversion automatically
  • International transaction fees may apply (set by your bank)

Tax Considerations

For international customers:

  • Casa Duniya does not collect local taxes or VAT
  • You are responsible for any import duties or taxes in your country
  • These charges are separate from your Casa Duniya payment
  • Contact your local customs office for specific duty information

❓ Payment Issues & Support

Common Payment Problems

If you experience payment difficulties:

  • Card Declined: Contact your bank to authorize international transactions
  • Address Mismatch: Ensure billing address matches your card statement
  • Insufficient Funds: Check account balance or credit limit
  • Technical Issues: Try a different browser or clear your cache

Getting Help

For payment-related questions or issues, contact our Hong Kong-based team:

  • Email: dtc@casaduniya.com
  • Contact Form: Contact Us page
  • Business Hours: Monday-Friday, 9:00 AM to 6:00 PM (Hong Kong Time)
  • Response Time: Within 24 hours for payment issues

📞 Additional Information

For more information about shopping with Casa Duniya, please review:

Shop with confidence - Casa Duniya is committed to secure, transparent payment processing for all our handcrafted home decor customers worldwide.