Shipping Policy

Casa Duniya offers reliable international shipping for handcrafted home decor from Hong Kong to customers worldwide. Whether you need express delivery via FedEx or cost-effective shipping through Jumppoint, we ensure your artisan homeware pieces arrive safely to your door. Our partnership with trusted couriers—FedEx, SF Express, and Jumppoint—provides flexible shipping options tailored to your timeline and budget. Ready to shop? Browse our collection and we'll handle the rest with secure, trackable delivery.

Worldwide Shipping Destinations 🌍

We currently ship to the following regions with guaranteed tracking:

• Hong Kong - Fast local delivery across Hong Kong Island, Kowloon, New Territories, and outlying islands
• Asia - Including Singapore, Japan, South Korea, Malaysia, Thailand, Taiwan, and all major Asian countries
• Europe - All European Union countries and UK with streamlined customs clearance
• United States - Delivered to all 50 states

If you're located outside these regions, please contact us directly via email to inquire if special shipping arrangements can be made for your order. We're always expanding our global reach!

🎉 NEW: Shop and Ship Now Available in Hong Kong

Great news for our Middle Eastern customers! We're excited to announce that Shop and Ship is now available in Hong Kong, making it easier than ever to receive your Casa Duniya orders in the Middle East.

What is Shop and Ship?

Shop and Ship is a convenient package forwarding service that allows you to shop from our Hong Kong-based store and have your handcrafted home decor delivered to your address in the Middle East, including UAE, Saudi Arabia, Kuwait, Bahrain, Oman, Qatar, Jordan, Lebanon, and Egypt.

How It Works

1. Sign up for a Shop and Ship account and receive your Hong Kong shipping address
2. Use your Shop and Ship Hong Kong address when checking out at Casa Duniya
3. We'll ship your order to your Shop and Ship Hong Kong address
4. Shop and Ship will forward your package to your home address in the Middle East

For more information about Shop and Ship services, rates, and delivery times to your country, please visit the Shop and Ship website.

Note: If using Shop and Ship, please check their website for information about duties, taxes, and forwarding timeframes for your destination country.

Shipping Costs & Import Taxes 💰

How Much Does Shipping Cost?

Shipping costs are calculated automatically at checkout based on:

• Your delivery location and country
• The weight and dimensions of your items
• Your selected shipping method (express vs standard)

Typical international shipping rates: $15-$35 USD for standard Jumppoint delivery, $35-$65 USD for FedEx Express (rates vary by destination and package size).

Import Duties & Taxes

Important: Upon checkout, you will not be charged any taxes by Casa Duniya. You are responsible for paying all import costs to your chosen destination. It is difficult for us to predict the costs imposed on your order upon arrival to your shipping destination - thank you for your understanding.

European Union customers: Customs clearance typically processed within 2-3 business days. US customers: Most orders clear customs within 1-2 business days.

Processing & Delivery Times 📦

Order Processing

Casa Duniya will process your order within 3 business days of receiving payment. During peak seasons (Diwali, Christmas, Chinese New Year), processing may take slightly longer. All orders are carefully packaged by our expert team to ensure safe transit.

How Long Does Shipping Take?

After processing, your order will be shipped to your location:

• Hong Kong Local Delivery: Lightning-fast 1-3 business days via SF Express to Central, Causeway Bay, Tsim Sha Tsui, and all Hong Kong districts
• Jumppoint International Delivery: Economical 10-14 business days worldwide
• FedEx International Express: Premium 3-5 business days to major cities (where available)

Estimated delivery times by region:

• Singapore, Japan, South Korea: 3-5 days (FedEx) / 8-12 days (Jumppoint)
• United States (East Coast): 4-6 days (FedEx) / 10-14 days (Jumppoint)
• United Kingdom & Europe: 3-5 days (FedEx) / 10-14 days (Jumppoint)
• Australia & New Zealand: 4-6 days (FedEx) / 12-16 days (Jumppoint)

Note: Delivery times may vary due to delivery location and customs processing times. For Shop and Ship customers, please allow additional time for forwarding from Hong Kong to your Middle Eastern destination.

Order Tracking & Notifications 📍

Track your order every step of the way! You will receive an email from Casa Duniya with complete shipping and tracking information once your items have been shipped. This email will include:

• Your unique tracking number
• Direct link to track your package in real-time
• Estimated delivery date to your doorstep
• Courier contact information for any questions

Need to track your order now? Simply click the tracking link in your shipping confirmation email or contact our team for immediate assistance.

Shop and Ship customers: You'll receive separate tracking information from Shop and Ship once your package arrives at their Hong Kong facility and is forwarded to you.

Our Shipping Carriers: FedEx, SF Express & Jumppoint 🚚

We partner with trusted, professional courier services to ensure reliable, trackable delivery of your handcrafted home decor items:

• SF Express - For efficient, same-day and next-day local Hong Kong deliveries
• Jumppoint - For cost-effective, budget-friendly international shipments worldwide
• FedEx - For premium express international shipments with guaranteed delivery

Your order will be assigned to the most suitable courier based on your delivery address and shipping preferences. All carriers provide full insurance and secure handling.

FedEx vs Jumppoint: Which Shipping Option is Right for You?

Choosing between our international shipping options depends on your priorities:

Choose FedEx Express if you need:

• Fast, rapid delivery (3-5 business days internationally)
• Premium tracking and professional handling
• Time-sensitive gifts or urgent orders
• Expedited customs clearance and priority processing
• Peace of mind with guaranteed delivery dates

Choose Jumppoint if you prefer:

• Affordable, budget-friendly shipping rates
• Smart savings on larger or heavier items
• Standard delivery timeframes (10-14 business days)
• Economical shipping without compromising reliability
• Cost-effective solution for non-urgent orders

Both carriers provide full tracking, insurance, and secure handling for your artisan homeware. Our expert team will recommend the best option based on your location and order details at checkout.

Which is Better for Shipping Fragile Handcrafted Items?

Both FedEx and Jumppoint provide exceptional protection and careful handling for fragile artisan homeware. We recommend FedEx Express for time-sensitive or high-value items requiring premium care, while Jumppoint offers excellent protection at a more economical price point. All items are meticulously packaged with extra cushioning regardless of carrier.

Shipping Safety & Fragile Items ⚠️

All Casa Duniya products are carefully packaged with professional-grade materials to ensure safe delivery. Our handcrafted items are wrapped with extra care, bubble wrap, and protective cushioning to prevent damage during shipping. Every package is inspected before dispatch to guarantee secure transit.

Worried about fragile items? Don't be! Our packaging experts use specialized techniques for delicate homeware, and all shipments include full insurance coverage for your peace of mind.

What Our Customers Say About Shipping 💬

"My order arrived from Hong Kong to London in just 4 days via FedEx! The packaging was immaculate and everything arrived in perfect condition. Absolutely delighted with the seamless experience."
- Sarah M., United Kingdom

"I chose the Jumppoint option to save on shipping costs and my beautiful handcrafted tray arrived safely in 12 days. Great value for international delivery! Highly recommend for budget-conscious shoppers."
- Michael T., United States

"SF Express delivered my order across Hong Kong the very next day. Incredibly fast local service! The tracking was accurate and the delivery driver was professional."
- Priya L., Hong Kong

Join thousands of satisfied customers worldwide. Start shopping our artisan homeware collection today and experience worry-free international shipping.

Frequently Asked Questions About Shipping

What's the cheapest way to ship from Hong Kong internationally?

Jumppoint offers the most affordable international shipping rates, typically 40-50% less expensive than express carriers while maintaining reliable delivery and full tracking.

How long does shipping take from Hong Kong to the United States?

FedEx Express delivers to major US cities in 3-5 business days. Jumppoint Standard takes 10-14 business days nationwide. Both options include complete tracking from Hong Kong to your doorstep.

Do you offer free shipping?

Shipping costs vary by destination and are calculated at checkout. We occasionally offer free shipping promotions during special sales events - subscribe to our newsletter to stay informed!

Can I track my order in real-time?

Absolutely! All orders include real-time tracking. You'll receive a tracking number via email once your order ships, with direct links to monitor your package's journey from Hong Kong to your door.

Contact Us About Shipping 📞

Need help with shipping or have questions about your order? Our dedicated Hong Kong team is here to help:

• Email: dtc@casaduniya.com - Get answers within 24 hours
• Hours: Monday-Friday, 9:00 AM to 6:00 PM (Hong Kong Time)
• Contact Form: Contact Us for immediate assistance

Questions about your specific order? Reach out anytime - our expert team is ready to provide personalized shipping guidance and support.

For more information, visit our FAQ page or review our Returns & Refunds Policy.