Shipping Policy
Casa Duniya ships handcrafted home decor worldwide from our Hong Kong location. Learn about our shipping destinations, costs, processing times, and delivery information below.
🌍 Shipping Destinations
We currently ship to the following regions:
- Hong Kong - Local delivery available
- Asia - All major Asian countries
- Europe - All European Union countries and UK
- United States - All 50 states
If you're located outside these regions, please contact us directly via email to enquire if special shipping arrangements can be made for your order.
💰 Shipping Costs & Taxes
How Shipping Costs Are Calculated
Shipping costs are calculated automatically at checkout based on:
- Your delivery location
- The weight and dimensions of your items
- Your selected shipping method
Import Duties & Taxes
Important: Upon checkout, you will not be charged any taxes by Casa Duniya. You are responsible for paying all import costs to your chosen destination. It is difficult for us to predict the costs imposed on your order upon arrival to your shipping destination - thank you for your understanding.
📦 Processing & Delivery Times
Order Processing
Casa Duniya will process your order within 3 business days of receiving payment. During peak seasons (Diwali, Christmas, Chinese New Year), processing may take slightly longer.
Delivery Timeframes
After processing, FedEx will ship your order to your location:
- Standard Delivery: 5-10 business days
- Express Delivery: 3-5 business days (where available)
Note: Delivery times may vary due to delivery location and customs processing times.
📍 Order Tracking
You will receive an email from Casa Duniya with shipping and tracking information once your items have been shipped. This email will include:
- Your FedEx tracking number
- Direct link to track your package
- Estimated delivery date
🚚 Shipping Carrier
We partner with FedEx for all international shipments to ensure reliable, trackable delivery of your handcrafted home decor items.
⚠️ Important Shipping Notes
COVID-19 Update
Due to COVID-19, many shipping companies are prioritizing emergency relief supplies. This may cause delays in transit times beyond our control. Thank you for your patience and understanding.
Fragile Items
All Casa Duniya products are carefully packaged to ensure safe delivery. Our handcrafted items are wrapped with extra care to prevent damage during shipping.
📞 Shipping Questions?
Need help with shipping or have questions about your order? Our Hong Kong team is here to help:
- Email: dtc@casaduniya.com
- Hours: Monday-Friday, 9:00 AM to 6:00 PM (Hong Kong Time)
- Contact Form: Contact Us
For more information, visit our FAQ page or review our Returns & Refunds Policy.