Terms & Conditions
Welcome to Casa Duniya, your destination for handcrafted home decor from artisans worldwide. Our website, products and services are made available only at casaduniya.com and operated from Hong Kong by Rami Limited. By using this website or purchasing our products, you agree to be bound by these Terms & Conditions.
Last updated: June 2025
📋 Quick Overview
These terms cover:
- Website usage rights and restrictions
- Product information and ordering
- Payment and shipping terms
- Returns and refunds (see our detailed policy)
- Intellectual property rights
- Liability limitations and disclaimers
- Governing law and dispute resolution
🌐 Website Use & Access
Permitted Use
You may use Casa Duniya's website for:
- Browsing and purchasing our handcrafted home decor products
- Personal, non-commercial purposes
- Accessing product information and company details
- Contacting our Hong Kong-based customer service team
Prohibited Activities
You must not:
- Use our website for any unlawful purpose or commercial activity without permission
- Attempt to gain unauthorized access to our systems or other users' accounts
- Transmit viruses, malware, or other harmful code
- Copy, reproduce, or distribute our content without written permission
- Interfere with the proper functioning of our website
- Use automated systems (bots, scrapers) to access our site
🛍️ Products & Orders
Product Information
Casa Duniya specializes in handcrafted home decor items sourced from artisans worldwide. Please note:
- All products are handmade, so slight variations in size, color, and design are normal
- Product images are for illustration purposes and may vary from actual items
- We strive for accuracy but cannot guarantee exact color reproduction on all devices
- Product availability is subject to change without notice
Pricing & Availability
- All prices are displayed in US Dollars (USD)
- Prices are subject to change without notice
- We reserve the right to limit quantities or discontinue products
- In case of pricing errors, we reserve the right to cancel orders
Order Acceptance
Your order constitutes an offer to purchase. We reserve the right to:
- Accept or decline any order at our discretion
- Verify your identity and payment information
- Cancel orders for any reason, including product unavailability
- Limit order quantities per customer
💳 Payment & Shipping
Payment Terms
- Payment is required in full at the time of order
- We accept major credit cards: VISA, Mastercard, American Express, Discover, Diners Club & JCB
- All transactions are processed securely through encrypted payment systems
- You authorize us to charge your payment method for the total order amount
Shipping & Delivery
Detailed shipping information is available in our Shipping Policy. Key points:
- We ship worldwide from our Hong Kong location
- Processing time: 3 business days
- Delivery via FedEx: 5-10 business days
- You are responsible for import duties and taxes in your destination country
↩️ Returns & Refunds
Our complete returns policy is detailed in our Returns & Refunds Policy. Summary:
- 14-day return window from delivery date
- Items must be in original condition and packaging
- Customer pays return shipping costs
- Refunds processed within 5 business days of receiving returned items
©️ Intellectual Property Rights
Our Content
All content on Casa Duniya's website is protected by intellectual property laws:
- Website design, text, images, and graphics are owned by Casa Duniya or our licensors
- Product photographs and descriptions are our exclusive property
- Casa Duniya name, logo, and branding are our trademarks
- You may not use our content without written permission
User Content
If you submit reviews, photos, or other content:
- You grant us a non-exclusive license to use, display, and distribute your content
- You confirm you own the rights to any content you submit
- We reserve the right to remove any content at our discretion
⚠️ Liability Limitations & Disclaimers
Product Warranties
Casa Duniya handcrafted products are sold 'as is' with the following understanding:
- We guarantee products are as described and free from defects
- Handcrafted variations are not considered defects
- We disclaim all other warranties, express or implied
- Our liability is limited to the purchase price of the product
Limitation of Liability
To the maximum extent permitted by law:
- Casa Duniya is not liable for indirect, incidental, or consequential damages
- Our total liability is limited to the amount you paid for the product
- We are not responsible for delays caused by customs, shipping carriers, or force majeure events
- You use our website at your own risk
🔒 Privacy & Data Protection
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. Key points:
- We collect information necessary to process orders and improve our service
- We do not sell your personal information to third parties
- We comply with applicable data protection laws
- You have rights regarding your personal data
⚖️ Governing Law & Dispute Resolution
Applicable Law
These Terms & Conditions are governed by the laws of Hong Kong Special Administrative Region, without regard to conflict of law principles.
Jurisdiction
Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Hong Kong.
Dispute Resolution
Before pursuing legal action, we encourage you to:
- Contact our customer service team at dtc@casaduniya.com
- Allow us 14 business days to resolve the issue
- Consider mediation if direct resolution is not possible
🔄 Changes to These Terms
Casa Duniya reserves the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on this page. We will update the 'Last updated' date to reflect any changes. Your continued use of our website after changes constitutes acceptance of the new terms.
We highly suggest returning to this page periodically to check for modified Terms and Conditions.
📞 Contact Information
If you have questions about these Terms & Conditions, please contact us:
- Email: dtc@casaduniya.com
- Contact Form: Contact Us page
- Business Hours: Monday-Friday, 9:00 AM to 6:00 PM (Hong Kong Time)
- Business Address: Hong Kong (operated by Rami Limited)
For additional information, please review our related policies:
By using Casa Duniya's website or purchasing our handcrafted home decor products, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.