Terms & Conditions

Welcome to Casa Duniya. Our website, products, and services are made available only at casaduniya.com and operated from Hong Kong by Rami Limited. By using this website or purchasing our products, you agree to be bound by these Terms & Conditions.

Last updated: November 2025

Website Use & Access

Permitted Use

You may use Casa Duniya's website for:

Browsing and purchasing our products
Personal, non-commercial purposes
Accessing product information and company details
Contacting our customer service team

Prohibited Activities

You must not:

Use our website for any unlawful purpose or unauthorized commercial activity
Attempt to gain unauthorized access to our systems or other users' accounts
Transmit viruses, malware, or other harmful code
Copy, reproduce, or distribute our content without written permission
Interfere with the proper functioning of our website
Use automated systems (bots, scrapers) to access our site without permission

Products & Orders

Product Information

All products are handmade, so slight variations in size, color, and design are normal
Product images are for illustration purposes and may vary slightly from actual items
We cannot guarantee exact color reproduction on all devices and screens
Product availability is subject to change without notice

Pricing & Availability

All prices are displayed in US Dollars (USD) unless otherwise stated
Prices are subject to change without notice
We reserve the right to limit quantities or discontinue products
In case of pricing errors, we reserve the right to cancel orders and issue full refunds

Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to:

Accept or decline any order at our discretion
Verify your identity and payment information for security purposes
Cancel orders for any reason, including product unavailability or suspected fraud
Limit order quantities per customer

Payment & Shipping

Payment Terms

Payment is required in full at the time of order placement
We accept VISA, Mastercard, American Express, Discover, Diners Club, and JCB
All transactions are processed through encrypted payment systems
You authorize us to charge your payment method for the total order amount including shipping

Shipping & Delivery

Detailed shipping information is available in our Shipping Policy. Key points:

We ship worldwide from Hong Kong with tracking
Processing time: 3 business days
Delivery via FedEx Express (3-5 days), SF Express (1-3 days Hong Kong local), or Jumppoint (10-14 days international)
Courier selection based on your location and chosen shipping method
You are responsible for import duties and taxes in your destination country

Returns & Refunds

Our complete returns policy is detailed in our Returns & Refunds Policy. Summary:

14-day return window from delivery date
Items must be in original condition and packaging
Customer pays return shipping costs via FedEx, SF Express, or Jumppoint
Refunds processed within 5 business days of receiving returned items
Free returns for damaged or defective items

Intellectual Property Rights

Our Content

Website design, text, images, and graphics are owned by Casa Duniya or our licensors
Product photographs and descriptions are our exclusive property
Casa Duniya name, logo, and branding are our registered trademarks
You may not use our content without express written permission

User Content

If you submit reviews, photos, or other content:

You grant us a non-exclusive, worldwide license to use, display, and distribute your content
You confirm you own the rights to any content you submit
We reserve the right to remove any content at our discretion
You agree not to submit offensive, defamatory, or unlawful content

Liability Limitations & Disclaimers

Product Warranties

Casa Duniya products are sold 'as is' with the following understanding:

We guarantee products are accurately described and free from manufacturing defects
Natural handcrafted variations are not considered defects
We disclaim all other warranties, express or implied, to the extent permitted by law
Our liability is limited to the purchase price of the product

Limitation of Liability

To the maximum extent permitted by law:

Casa Duniya is not liable for indirect, incidental, or consequential damages
Our total liability is limited to the amount you paid for the product
We are not responsible for delays caused by customs, shipping carriers, or force majeure events
You use our website at your own risk

Privacy & Data Protection

Please review our Privacy Policy to understand how we collect, use, and protect your personal information. Key points:

We collect information necessary to process orders and improve our service
We do not sell your personal information to third parties
We comply with applicable data protection laws including GDPR where applicable
You have rights regarding your personal data including access, correction, and deletion

Governing Law & Dispute Resolution

Applicable Law

These Terms & Conditions are governed by the laws of Hong Kong Special Administrative Region, without regard to conflict of law principles.

Jurisdiction

Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

Dispute Resolution

Before pursuing legal action, we encourage you to:

Contact our customer service team at dtc@casaduniya.com
Allow us 14 business days to resolve the issue
Consider mediation if direct resolution is not possible

Changes to These Terms

Casa Duniya reserves the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on this page. We will update the 'Last updated' date to reflect any changes. Your continued use of our website after changes constitutes acceptance of the new terms.

Contact Information

If you have questions about these Terms & Conditions, please contact us:

Email: dtc@casaduniya.com
Contact Form: Contact Us page
Business Hours: Monday-Friday, 9:00 AM to 6:00 PM (Hong Kong Time)
Business Address: Hong Kong (operated by Rami Limited)

For additional information, please review our related policies:

By using Casa Duniya's website or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.