FAQs
Frequently Asked Questions
Find answers to common questions about Casa Duniya's handcrafted items Hong Kong customers love, shipping from Hong Kong, returns, and more. Can't find what you're looking for? Contact us directly!
🛍️ Orders & Payment
What types of payments do you accept?
We accept all major credit & debit cards worldwide: VISA, Mastercard, American Express, Discover, Diners Club & JCB.
Can I cancel my order?
All orders can be cancelled up to 24 hours after your order has been placed. After this time, your items will need to be returned after receipt as indicated under our Returns Policy.
Can you create custom or curated orders?
Yes! We strive to provide the best shopping experience for our customers. Should you require a specialized item, do not hesitate to contact us. We can curate any item that will help bring the world to YOUR home. Please email us at dtc@casaduniya.com.
🚚 Shipping & Delivery
Do you ship worldwide from Hong Kong?
Yes! We ship all our handcrafted items Hong Kong customers love worldwide from our Hong Kong location. View our complete Hong Kong shipping information for delivery times and costs to your destination. We currently ship to Asia, Europe, and the United States.
What are the shipping costs?
Shipping costs depend upon the delivery location and the weight of your items. These costs will be calculated upon checkout. At checkout, you will not be charged any taxes by Casa Duniya. You are responsible for paying all import costs to your chosen destination. We cannot predict the costs imposed on your order upon arrival at your shipping destination.
How long until I receive my order?
Casa Duniya will process your order within 3 business days from our Hong Kong location. Afterward, FedEx will ship your order to your location. Delivery typically takes 5-10 business days, however, times may vary due to delivery location and customs processing times. Learn more about shipping from Hong Kong.
How do I track my order?
You will receive an email from Casa Duniya with shipping and tracking information once items have been shipped.
↩️ Returns & Exchanges
What is your return/exchange policy?
All requests for returns must be made via email at dtc@casaduniya.com, no later than (14) days after our carrier delivers your order. Sending us photos will help in making this process seamless for you.
Kindly wait for our confirmation email and, once confirmed, please ensure the items is in its original condition and packaging.
All returns must be processed through our carrier FedEx to our Hong Kong-based returns center for easier processing.
Please note: Casa Duniya does not cover the return shipping costs.
🌍 About Casa Duniya
What makes Casa Duniya special?
Casa Duniya specializes in handcrafted home decor and accessories from artisans worldwide. Every piece in our collection is lovingly crafted, bringing the vibes of peace, harmony, and vibrant cultures from every corner of the globe to your home.
Where are you located?
Casa Duniya is a Hong Kong-based lifestyle brand, and our Hong Kong customer service team is available Monday through Friday, 9:00 AM to 6:00 PM (Hong Kong Time). Browse our Hong Kong home decor store to see our most popular items.
⚠️ Important Updates
COVID-19 Shipping Update
Please note, due to COVID-19, many shipping companies are prioritizing the shipments and receiving of emergency relief supplies. This could mean that your package may be withheld with the shipping company for an extended period of time potentially leading to delays and longer transit times. Unfortunately, these are factors out of our control. Thank you for your understanding.
📞 Still Need Help?
Can't find the answer you're looking for? Our Hong Kong-based team is here to help! Contact us or email dtc@casaduniya.com for personalized assistance. Learn more about our Hong Kong story or browse our handcrafted items Hong Kong collection.
You can also check our detailed policies: