Terms & Conditions

Welcome to Casa Duniya, your destination for exceptional handcrafted home decor from talented artisans worldwide. Our website, products and services are made available only at casaduniya.com and operated from Hong Kong by Rami Limited. By using this website or purchasing our products, you agree to be bound by these Terms & Conditions.

Last updated: November 2025

📋 Quick Overview

These comprehensive terms cover:

Website usage rights and restrictions
Product information and ordering process
Payment and shipping terms with our trusted couriers
Returns and refunds (see our detailed policy)
Intellectual property rights and protections
Liability limitations and disclaimers
Governing law and dispute resolution

🌐 Website Use & Access

Permitted Use

You may use Casa Duniya's website for:

Browsing and purchasing our exquisite handcrafted home decor products
Personal, non-commercial purposes
Accessing detailed product information and company details
Contacting our dedicated Hong Kong-based customer service team

Prohibited Activities

You must not:

Use our website for any unlawful purpose or unauthorized commercial activity
Attempt to gain unauthorized access to our systems or other users' accounts
Transmit viruses, malware, or other harmful code
Copy, reproduce, or distribute our content without written permission
Interfere with the proper functioning of our website
Use automated systems (bots, scrapers) to access our site without permission

🛍️ Products & Orders

Product Information

Casa Duniya specializes in authentic handcrafted home decor items sourced from skilled artisans worldwide. Please note:

All products are lovingly handmade, so slight variations in size, color, and design are completely normal and part of their artisan charm
Product images are for illustration purposes and may vary slightly from actual items
We strive for accuracy but cannot guarantee exact color reproduction on all devices and screens
Product availability is subject to change without notice due to the handcrafted nature of our items

Pricing & Availability

All prices are displayed in US Dollars (USD) unless otherwise stated
Prices are subject to change without notice
We reserve the right to limit quantities or discontinue products
In case of pricing errors, we reserve the right to cancel orders and issue full refunds

Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to:

Accept or decline any order at our discretion
Verify your identity and payment information for security purposes
Cancel orders for any reason, including product unavailability or suspected fraud
Limit order quantities per customer to ensure fair access

💳 Payment & Shipping

Payment Terms

Payment is required in full at the time of order placement
We accept all major credit cards: VISA, Mastercard, American Express, Discover, Diners Club & JCB
All transactions are processed securely through encrypted payment systems for your protection
You authorize us to charge your payment method for the total order amount including shipping

Shipping & Delivery

Detailed shipping information is available in our comprehensive Shipping Policy. Key points:

We ship worldwide from our Hong Kong location with reliable tracking
Processing time: 3 business days for careful packaging
Delivery via our trusted courier partners: FedEx Express (3-5 days), SF Express (1-3 days Hong Kong local), or Jumppoint (10-14 days economical international)
Courier selection based on your location and chosen shipping method
You are responsible for import duties and taxes in your destination country
All shipments include complete tracking information

↩️ Returns & Refunds

Our complete returns policy is detailed in our Returns & Refunds Policy. Summary:

Generous 14-day return window from delivery date
Items must be in pristine original condition and packaging
Customer pays return shipping costs via FedEx, SF Express, or Jumppoint
Refunds processed within 5 business days of receiving returned items at our Hong Kong returns center
Free returns for damaged or defective items

©️ Intellectual Property Rights

Our Content

All content on Casa Duniya's website is protected by intellectual property laws:

Website design, text, images, and graphics are owned by Casa Duniya or our licensors
Product photographs and descriptions are our exclusive property
Casa Duniya name, logo, and branding are our registered trademarks
You may not use our content without express written permission

User Content

If you submit reviews, photos, or other content:

You grant us a non-exclusive, worldwide license to use, display, and distribute your content
You confirm you own the rights to any content you submit
We reserve the right to remove any content at our discretion
You agree not to submit offensive, defamatory, or unlawful content

⚠️ Liability Limitations & Disclaimers

Product Warranties

Casa Duniya handcrafted products are sold 'as is' with the following understanding:

We guarantee products are accurately described and free from manufacturing defects
Natural handcrafted variations are not considered defects and add to each piece's unique character
We disclaim all other warranties, express or implied, to the extent permitted by law
Our liability is limited to the purchase price of the product

Limitation of Liability

To the maximum extent permitted by law:

Casa Duniya is not liable for indirect, incidental, or consequential damages
Our total liability is limited to the amount you paid for the product
We are not responsible for delays caused by customs, shipping carriers (FedEx, SF Express, Jumppoint), or force majeure events
You use our website at your own risk

🔒 Privacy & Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. Key points:

We collect information necessary to process orders and improve our service
We do not sell your personal information to third parties
We comply with applicable data protection laws including GDPR where applicable
You have rights regarding your personal data including access, correction, and deletion

⚖️ Governing Law & Dispute Resolution

Applicable Law

These Terms & Conditions are governed by the laws of Hong Kong Special Administrative Region, without regard to conflict of law principles.

Jurisdiction

Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

Dispute Resolution

Before pursuing legal action, we encourage you to:

Contact our customer service team at dtc@casaduniya.com
Allow us 14 business days to resolve the issue amicably
Consider mediation if direct resolution is not possible

🔄 Changes to These Terms

Casa Duniya reserves the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on this page. We will update the 'Last updated' date to reflect any changes. Your continued use of our website after changes constitutes acceptance of the new terms.

We highly suggest returning to this page periodically to review any modified Terms and Conditions.

📞 Contact Information

If you have questions about these Terms & Conditions, please contact us:

Email: dtc@casaduniya.com - Response within 24 hours
Contact Form: Contact Us page
Business Hours: Monday-Friday, 9:00 AM to 6:00 PM (Hong Kong Time)
Business Address: Hong Kong (operated by Rami Limited)

For additional information, please review our related policies:

By using Casa Duniya's website or purchasing our handcrafted home decor products, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.