Payment Policy

This policy outlines our accepted payment methods, security measures, and processing procedures for orders shipped from our Hong Kong location.

Last updated: June 2025

Quick Overview

Currency: All prices in US Dollars (USD)
Payment Methods: Major credit & debit cards worldwide
Security: SSL encryption and secure payment processing
Processing: Payment charged when order is confirmed
Support: dtc@casaduniya.com

Accepted Payment Methods

We accept VISA, Mastercard, American Express, Discover, Diners Club, and JCB, worldwide.

Payment Processing

Payment is charged when your order is confirmed
Authorization occurs immediately upon order placement
Funds are captured when your order ships from Hong Kong
You'll receive email confirmation of successful payment

Pricing & Currency

Prices shown on the Casa Duniya website are in US Dollars (USD), exclusive of:

Shipping costs (calculated at checkout)
Taxes (including Sales and V.A.T., if any)
Insurance fees
Import duties and other charges imposed by third parties

All charges are shown in a final order summary before your order is accepted, including product total, shipping, applicable taxes, and total amount charged.

Currency Conversion

For customers using non-USD payment methods, your bank or card issuer handles currency conversion at their own rates. Casa Duniya does not control exchange rates or conversion fees, so the final charged amount may vary slightly due to exchange rate fluctuations.

Payment Security

SSL Encryption: All payment data is encrypted during transmission
Secure Payment Gateway: PCI DSS compliant payment processing
Data Protection: We never store complete credit card information

Your Responsibility

Ensure you're on our official website (casaduniya.com)
Use secure internet connections for payments
Keep your payment information confidential
Report any suspicious activity immediately

We cannot be held liable for any loss if a third party procures unauthorized access to any data you provide when ordering from our website. We recommend monitoring your payment statements regularly.

Payment Processing Timeline

Order Placement: Payment authorization occurs immediately
Order Review: We verify order details and payment within 24 hours
Payment Capture: Funds are charged when order ships, within 3 business days
Confirmation: Email confirmation sent upon successful payment

Failed Payments

If your payment fails, you'll receive immediate notification and your order will be held for 24 hours for payment retry. Contact your bank to resolve payment issues, or contact us to arrange an alternative payment method.

Refunds & Chargebacks

Refunds are processed according to our Returns & Refunds Policy: issued to your original payment method within 5 business days after we receive the return, excluding original shipping costs. Credit card refunds may take 3-5 additional business days to appear on your statement.

Chargeback Policy

Before initiating a chargeback with your bank, please contact our customer service team at dtc@casaduniya.com and allow us 14 business days to resolve the issue.

International Payments

All major international credit and debit cards are accepted. Payments are processed in USD regardless of your location; your bank handles currency conversion automatically, and international transaction fees set by your bank may apply.

Casa Duniya does not collect local taxes or VAT. You are responsible for any import duties or taxes in your country, charged separately from your Casa Duniya payment — contact your local customs office for specific duty information.

Payment Issues & Support

Common issues:

Card Declined: Contact your bank to authorize international transactions
Address Mismatch: Ensure billing address matches your card statement
Insufficient Funds: Check account balance or credit limit
Technical Issues: Try a different browser or clear your cache

For payment-related questions, contact dtc@casaduniya.com or use our Contact Us page. Our team is available Monday-Friday, 9:00 AM to 6:00 PM (Hong Kong Time), and responds within 24 hours for payment issues.